Our watches are made according to the highest quality and standards for our customer’s needs. Nonetheless, our watches are covered by a limited warranty based on the manufacturer.
For Stalingrad Watches:
All Stalingrad watches are warranted for a period of twenty-four (24) months from the date of purchase. Our International Warranty covers material and manufacturing defects existing at the time of the purchase of the watch. During the warranty period, you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your watch, Stalingrad Watch Co guarantees its replacement by a Stalingrad watch of similar model. The warranty for the replacement watch ends twenty-four (24) months after the date of shipment of the replaced watch.
This manufacturer’s warranty does not cover:
- Normal wear and tear and aging e.g. scratched crystal by diamond; any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal etc.), incorrect use of the watch and non-observance of the use directions provided.
- The watch handled by non-qualified persons (e.g. for services or repairs) or which undergoes alterations in its original condition beyond Stalingrad’s control. Any further claim against Stalingrad Watch Co. e.g. for damages additional to the above described guarantee is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.
For SKMEI Watches:
Warranty policy: Skmei Watches shall offer a twelve (12) month warranty for electronic or powered products against problems that occur after purchase. The applicable warranty period will commence on the date a Buyer purchases the Product. Warranties are applicable where there are defects in material, design, and workmanship of the Products. Our obligations are limited to repair of defective Products or replacement of a defective part.
The above Manufacturers’ warranty does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.
Upon expiration of the warranty period, any repairs will be subject to a service charge. Other parts that are not listed above are not covered by this warranty. If the product is returned during the warranty period, Ambient Watches will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product.
If you experience a damage to your watch post purchase that is covered by our warranty, you can contact our customer service team by submitting a request below to receive further help.
To ease and expedite the process, please include the following info when contacting us:
- Order number (If your watch is a gift you will need to contact the person who purchased it for you to receive the proof of purchase)
- Pictures of the watch and the damage
Your current address info:
- First and Last name
- Street address
- Postal code
- Country, City
- Telephone number